FAQ

A:
    With PhoneEraser.com service you can erase private data on your device. PhoneEraser completely empties internal and external storage (memory card). Afterwards, the consumer who is either giving their mobile away or selling it for recycling can rest assure that no personal information will end up in anyone else's hands.
A:
    You need a computer (Windows 7 or later / Mac OS X 10.9 or later), the device you wish to erase and a compatible USB cable. Open the service on your computer by clicking the link: https://phoneeraser.com/ and follow the instructions on the display. Download the PiceaOne program from the link in a pop-up window. Read and accept the End User License Agreement (EULA). Install the PiceaOne program. After the installation the PiceaOne blue-black icon appears in the notification area. Connect your device to the computer with a USB cable. Follow the instructions on the computer display and setup the device.
A:
    This service currently supports Android, Apple, Windows Phone and BlackBerry phones and tablets.
A:
    You can erase the selected device as many times as you want. License is valid for the device lifetime.
A:
    Yes. You can erase either internal storage (phone memory), external storage (memory card) or both. If memory card is removed the erasure will be faster.
A:
    Android:
    Enable USB debugging on the device. Instructions can be found here. Unlock the screen. Connect your device to the computer with an USB cable. Apple (iOS):
    Unlock the screen. Connect your device to the computer with an USB cable.
A:
    Enable USB debugging on the device. Unlock the device screen. Connect your device to the computer with an USB cable. Select Media device (MTP) mode if asked If you have Google account activated you will be asked to remove it before proceeding
A:
    Unlock the device screen. Connect your device to the computer with an USB cable. If ‘Find my iPhone’ feature is enabled you will be asked to disable it before proceeding
A:
    Service can be paid with a voucher code or with any credit card via PayPal.
A:
    Please send all your questions, comments, and remarks to our Customer Support email: support@piceasoft.com.